FAQs

FAQs

Are your cleaning solutions safe for my kids and pets?

Yes, we use eco-friendly cleaning solutions that are safe for both children and pets. Our professional methods leave zero harsh chemical residue, ensuring a healthy indoor environment.

How long does it take for carpets to dry after cleaning?

Carpets typically take 4 to 12 hours to dry completely after a professional steam cleaning. Factors like humidity and airflow can affect this time, so we recommend using fans or AC to speed up the process.

Can you remove pet stains and odors from area rugs?

Yes, steam cleaning reduces most odors, including pet and smoke odors. Strong or long-standing odors may need specialized treatment.

Steam cleaning lifts most dirt and stains. Older or set-in stains may require additional treatment. Our team will focus on any problem areas you point out.

Is steam cleaning safe?

Yes, it’s gentle and effective for most carpet types.

When can I walk on carpet after it has been cleaned?

Avoid walking until fully dry to keep carpets fresh.

What affects drying time?

Yes, small furniture should be cleared. Large items can be moved for an additional fee, which should be arranged in advance. We can also move some furniture for you on the day of cleaning for an extra charge.

Do I need to move my furniture?

Drying depends on carpet type, humidity, and airflow in your home.

Do I need to vacuum before you arrive?

No, you do not need to vacuum beforehand. As part of our professional service, we vacuum the areas to be cleaned to ensure all loose debris is removed before the deep steam cleaning process begins.

How much does carpet cleaning cost?

Pricing is usually based on room size, carpet type, or total square footage. Contact us for a free estimate tailored to your home or office.

Is pet stain and odor treatment included?

Standard carpet cleaning is designed to remove everyday soil and traffic grime. While our deep steam extraction effectively reduces many surface odors and light staining, heavy pet accidents and deep-set odors require a specialized treatment.

If your home has significant pet-related concerns, we offer a dedicated Pet Restoration Service. This involves specialized enzymatic cleaners and pH-balanced rinsing agents to break down bacteria at the fiber level, which is priced separately based on the size and severity of the area.